Supporting Our Customers
We’re here to help customers experiencing financial difficulties due to COVID-19.
COVID-19 Customer Support & Business Continuity Notice
At Ace Intercontinental Commercial Banking, the health, safety, and well-being of our customers, employees, partners, and the communities we serve remain our highest priority.
We recognize the concern and uncertainty that public health situations such as the coronavirus (COVID-19) may create, and we are committed to responding responsibly and proactively as circumstances evolve. Our focus remains on maintaining service continuity while supporting our customers through challenging times.
We understand that individuals and businesses may experience financial difficulties as a result of disruptions caused by COVID-19. Customers who are impacted or anticipate the need for financial assistance are encouraged to contact us so we can review available support options.
Ace Intercontinental continues to work closely with our commercial and business clients affected by operational, cash flow, or market challenges related to COVID-19, while ensuring uninterrupted access to essential banking services.
As always, the health, safety, and financial well-being of our customers, employees, and communities remains paramount. We continue to monitor developments closely and will provide updates as necessary. Please check this page regularly for timely information.
For general public health information regarding COVID-19, customers are encouraged to consult guidance issued by recognized health authorities.
Frequently Asked Questions
My income or business operations have been impacted by COVID-19. Can you help?
Yes. If you are experiencing financial hardship or operational challenges, please contact Ace Intercontinental directly. Our team will work with you to review your situation and discuss available support options.
Should I expect longer wait times when contacting customer support?
Due to increased customer inquiries and our continued efforts to support impacted customers, response times may occasionally be longer than usual. We appreciate your patience and encourage the use of our digital banking services whenever possible.
Manage Your Accounts Digitally
Customers can securely access their accounts online or through our digital banking platforms, available 24/7 from almost anywhere, to:
- View account balances and transaction history
- Make deposits and transfers
- Pay bills and manage payments
- Manage card security features
- Locate ATMs and service points
Last Updated: 14 May 2020